Help & FAQs
Products & Everyday Care
What products do you offer?
Our everyday care line includes:
Field Bar: a 6 oz fragrance-free soap bar.
Body Balm: fragrance-free moisture in 2 oz and 4 oz sizes.
Field Kit: one 6 oz Field Bar and one 2 oz Body Balm.
Current prices and availability appear on each product page.
Are your soap and balm fragrance-free?
Yes. Our soap and Body Balm contain no added fragrance or essential oils. Ingredients may have their own natural scent.
Where can I find the ingredients?
Full ingredient lists appear on the individual product pages. Review them before purchasing, especially if you have a known ingredient allergy or sensitivity.
The Field Kit contains the same soap and balm sold individually.
How do I use the Field Bar?
Wet the bar and your skin, work up a lather, wash, and rinse thoroughly. Keep soap away from your eyes.
Allow the bar to dry between uses on a draining soap dish. Avoid leaving it in standing water.
How do I use Body Balm?
Apply a small amount to dry areas and spread gently. Start with less and add more as needed.
Use clean, dry hands to remove balm from the tin. Keep water out of the container and close the lid after use. Store away from excessive heat and direct sunlight.
Where can I find directions and precautions?
Read the product page and label before use. Our Directions & Precautions page brings this information together for easy reference.
Fragrance-free does not mean allergy-free. Stop using a product if irritation occurs. Products are for external use only.
Is this care only for athletes?
No. Making soap for athletic sons was the beginning of The Prudent Shepherd. Our soap and balm are offered for everyday cleansing and moisture across different routines and generations.
Orders, Shipping & Returns
Where can I find shipping and return information?
Visit Shipping & Returns for our current processing times, delivery information, return terms, and instructions for reporting an order problem.
Can I change or cancel an order?
Contact us as soon as possible at theprudentshepherd@gmail.com with your order number and requested change. Whether a change or cancellation is possible depends on the order’s status and our published terms.
What if something arrives damaged or incorrect?
Email theprudentshepherd@gmail.com with your order number and a description of the problem. Include photographs of the item and packaging when possible, and keep the packaging while we review the issue.
See Shipping & Returns for any reporting deadlines and further instructions.
How do I ask about an existing order?
Email theprudentshepherd@gmail.com. Include your order number and the email address used at checkout.
Please do not send payment-card details or sensitive health information.
Retreats & Group Orders
Do you offer products for retreats, workshops, or events?
We welcome inquiries about soap, balm, Field Kits, and coordinated sets for group gatherings.
Visit Retreats & Events to tell us what you are planning.
What information should I include in a group-order request?
Please include:
- Your name and contact information.
- Event or organization name.
- Products and estimated quantity.
- Event date and requested arrival date.
- Delivery city, state, and postal code.
- Packaging requests and target budget, if available.
An inquiry does not place an order or reserve stock. Products, pricing, packaging, and delivery terms are confirmed before an order is accepted.
Accessibility & Shopping Assistance
How can I get help using the website?
If you have difficulty reading product information, navigating the website, selecting a size, using the cart, or completing checkout, email theprudentshepherd@gmail.com.
Tell us what you are trying to do and which page or feature is causing difficulty. We will work with you to identify an accessible way to obtain the information or assistance you need.
How do I report an accessibility problem?
Email theprudentshepherd@gmail.com with the subject Website Accessibility.
If possible, include:
- The page address.
- What you were trying to do.
- What prevented you from completing it.
- Your device, browser, and assistive technology, if relevant.
- Your preferred way to receive a response.
- You do not need to disclose a diagnosis or disability. Please do not include passwords or payment-card details.
Can I request product information in another format?
Yes. Contact us to request ingredients, directions, precautions, or other product information in an alternative format. Tell us which format would help you access it.
Privacy
How is my personal information handled?
Read our Privacy Policy for information about how personal information is collected, used, and shared, and how to make a privacy request.