Shipping & Returns
Order processing
Last updated: October 20, 2026
Standard, in-stock retail orders are prepared, packed, and handed to the shipping carrier within 5–7 business days after we receive your completed order and payment authorization.
Business days are Monday through Friday, excluding U.S. federal holidays. The first business day after receipt of your completed order is day one.
Processing time is separate from carrier transit time. Selecting expedited shipping does not shorten processing time unless we expressly confirm otherwise before purchase.
Preorders and group or event orders follow the shipment schedule disclosed before purchase or agreed to in the order confirmation.
Shipping destinations and charges
We currently ship within the United States to destinations supported at checkout.
Available shipping services and charges are displayed before you complete your purchase. Please review your delivery address, including any apartment or unit number, before submitting your order.
Shipment and delivery
When tracking is available, we send tracking information to the email address provided at checkout. A shipping-label notification may arrive before the carrier receives the package.
An order is shipped when it is physically handed to the carrier.
Carrier delivery estimates are separate from our processing window and are not guaranteed unless expressly identified as guaranteed. Weather, service disruptions, and other circumstances may affect transit.
If shipment is delayed
If we cannot ship within the stated timeframe, we will contact you with a revised shipment date or explain when a reliable date is unavailable. We will provide the option to agree to the delay or cancel the unshipped merchandise for a refund.
If we cannot obtain the consent required to continue the order, we will cancel and refund the affected unshipped merchandise as required by law.
When an entire unshipped order is canceled under these circumstances, the refund includes the shipping charges paid for that order.
Order changes and cancellations
For a change or cancellation request, email theprudentshepherd@gmail.com as soon as possible with your order number.
We will try to accommodate requests received before shipment, but changes and voluntary cancellations are not guaranteed. This does not restrict cancellation or refund rights provided by law, including rights arising from shipment delays.
Returns and exchanges
We do not accept returns or exchanges for a change of mind, personal preference, ordering the wrong size or product, or purchasing more than needed. This applies to opened and unopened products.
Please review product descriptions, sizes, ingredients, and directions before purchasing.
This policy does not exclude remedies for damaged, defective, incorrect, or undelivered merchandise, or other rights provided by applicable law.
Damaged, defective, incorrect, or missing items
Email theprudentshepherd@gmail.com promptly if your order arrives damaged, contains an incorrect item, is missing an item, or appears defective.
For visible damage or packing errors, please contact us within 7 calendar days of delivery when reasonably possible so we can investigate promptly. This request does not shorten any applicable legal claim or warranty period.
Include:
- Your order number.
- A description of the problem.
- Photographs of the product, packaging, and shipping label, when available.
Keep the affected product and packaging while we review the issue. If you cannot provide photographs, contact us so we can discuss another way to assess the problem.
We will provide an appropriate remedy based on the circumstances and applicable law, which may include a replacement or refund. We will not require store credit in place of a refund when a monetary refund is legally required.
Do not mail products back without contacting us first. If we require the return of damaged, defective, or incorrect merchandise, we will provide instructions and a prepaid return method.
Missing packages and address problems
If tracking stops updating or your package does not arrive, contact us so we can investigate with the carrier.
If tracking shows delivery but you cannot locate the package, check the delivery location, household members, and building management, then contact us promptly.
A delivery scan does not automatically resolve every claim. We review the available information and applicable rights.
Contact us immediately if you entered an incorrect address. Address corrections after shipment may not be possible. If a package is returned because of an address error supplied by the customer, we will discuss available options and any additional shipping charge before resending it.
Product condition and sensitivities
Body balm may soften during warm-weather transit. Contact us if your product arrives leaking, contaminated, unusable, or otherwise damaged; temperature-related changes do not automatically exclude a remedy.
Review ingredients before use. Fragrance-free does not mean allergy-free. Stop use if irritation occurs and contact us with any product concern. Nothing in this section limits rights concerning a defective, unsafe, or misdescribed product.
Refunds
When a refund is due, we issue it to the original payment method where available.
For approved order-problem refunds, we aim to submit the refund within 5 business days. Refunds required by law are issued within the applicable legal deadline, regardless of our internal review or approval process.
Your bank or payment provider may take additional time to display the credit. We will provide confirmation when the refund is submitted.
Group and event orders
Products, quantities, packaging, shipment schedules, and cancellation terms for group and event orders are established before the order is accepted.
Any separate agreement remains subject to applicable consumer protections.
Contact
For shipping, order, or product concerns:
The Prudent Shepherd
theprudentshepherd@gmail.com
Include your order number. Do not send payment-card details or sensitive health information.